Shipping policy

How long is the shipping process?

Standard shipping is 3-7 business days once order has shipped. Sale orders ship out in the order they were received.

What is the cost for shipping?

Shipping varies depending on the region. Shipping cost now starts at $9.50 upwards to $20.00, which varies depending on the weight of the entire package, box/envelope included. Most times, packages are shipped priority. All orders comes with a tracking number and insurance which covers up to $100 in value.

During checkout, you have the option to add additional insurance which has a 100% Payment guarantee & protects your order from damage, loss, or theft for a minimal fee as provided by Ship Insurance.

SHIPMENT ADDRESS CHANGES:

Effective February 3rd 2023 regarding unknown addresses, if for whatever reason the address is incorrect and needs to be revised AFTER the shipping process has begun. Meaning, I have made a trip to the post office and was advised that the address isn't found or is unknown. I will notify you via email of such issues. An additional $5.00 fee will be added to the total cost of your purchase in order to ship. Otherwise, the order will be cancelled and refunded. So please VERIFY YOUR ADDRESS PRIOR TO SUBMITTING YOUR ORDER.

To purchase address correction, click below:

https://moonstoneenergy.com/products/delivery-address-correction

Moonstone Energy WILL NOT be held responsible for lost/stolen/damaged packages. You have the option to add shipping insurance to your order at checkout for $1.00 which covers lost/stolen/damaged items, which is offered by the company "Insurance".

Follow the link below to get started with your POST purchase service:

https://moonstoneenergy.com/apps/insurance

All packages are sent priority mail through USPS which includes insurance up to $100 by default.

Please email info@moonstoneenergy.com with questions/concerns.

Thank you for understanding.

What shipping company does "Moonstone Energy” use?

USPS (United States Postal Service)

Priority Mail 1-3 business days once package leaves.

 When do I receive tracking information?

Tracking information is emailed to the email address on your order form on the day that your order ships out, you will NOT receive a tracking number as soon as your order is placed.